ASTA Telekom Service carries out remotehands orders 24/7, we offer comprehensive teletechnical, data communications and broad IT support, acting as an extension of our customers’ operational teams will be remote hands.
We have the knowledge, infrastructure expertise and access to most of the key Data Centers in Warsaw and surrounding areas and Poland.
We undertake both 24/7 emergency orders and scheduled work of installation, uninstallation and relocation of server environment of Data Center colocation clients.
Troubleshooting the server room
We provide services in many cities in Poland, so we can quickly respond to emergencies and send experienced workers to solve them.
We provide 24/7 protection and technical support even at night for large and small businesses, including urgent replacements, configurations and troubleshooting.
Remote hands services maximize technician availability and reduce costs by eliminating the need to send in-house staff to remote data centers. Among other things, we offer:
- Replacement of components such as drives, ram, processor, power supply, cards, SFP inserts
- CU/FO/DAC wiring verification
- Replacement of cables from 0.5 to 30 m in length of all types of MM/SM/CU
- Coordination with the customer at the facility, or substitution at the operator’s Data Center
- Delivery, packaging and transportation of equipment, urgent migrations between DCs
- Planned cabling installation in both the server rack and ODF/DDF on the PPL
- Booting and rebooting hardware, hard, soft or console reboots
- Diagnostics and testing of ports, inserts and measurements
- Configuration of routers and services (Linux/Windows/Unix) startup.
- Testing links with Fluke end to end meters
- Reporting and providing DW and DPW documentation
- Power, grounding and visual inspection of the power supply status of equipment
- Building P2P connections using circulator, switch, router devices
Take control of your data center
No stress, no problems and no delays, anywhere in Poland! Remote hands services performed by Asta Telekom Service allow easy management of equipment, providing peace of mind and reliability. Contact us to learn more about our comprehensive solutions.
Interventions and "remote hands" service – frequently asked questions
The remote hands service involves performing technical tasks on-site in a server room or data center by a qualified technician acting as an extension of the client’s team. In practice, this means there is no need to send your own employees to the data center, as remote hands carry out all agreed tasks according to instructions or the defined scope of work.
The service includes both scheduled activities and urgent emergency interventions. Remote hands can cover simple operations such as restarting a device or checking cabling, as well as more advanced tasks related to component replacement, hardware configuration, testing, or support during migrations and relocations.
The scope of remote hands work can be very broad and depends on the client’s needs and the type of infrastructure. Most commonly, the service includes replacing drives, RAM, processors, power supplies, SFP modules and other components, restarting devices, verifying connections, connecting and replacing cabling, and performing physical diagnostics of equipment.
Additionally, remote hands may include measurements, port and link testing, router configuration, support during environment deployment, power checks, and preparation of documentation for completed work. This makes the service useful for both simple maintenance tasks and more complex operational activities in a data center.
Yes, the remote hands service can be provided around the clock, including in a 24/7 mode, which is crucial in case of failures and incidents requiring immediate response. In critical environments, time is extremely important, which is why a fast on-site technician intervention can significantly reduce service downtime.
24/7 availability is especially important for companies using colocation, data centers, or distributed server environments where physical access to infrastructure is not always immediately possible for their own team.
The remote hands service is particularly useful when a company has equipment in an external data center but does not want or cannot send its own technicians on-site. It is a good solution for emergency situations, scheduled maintenance work, installations, relocations, or when fast hardware diagnostics are required.
Remote hands is also effective when response time, cost reduction, and convenient remote infrastructure management are important. Instead of organizing a trip for your own employee, tasks can be assigned to a technician already on-site and familiar with the data center environment.
The remote hands service does not always fully replace an administrator, but it effectively complements their work on the physical side. The administrator can manage systems remotely, while the remote hands technician performs all on-site manual tasks such as reconnections, component replacements, visual inspections, device restarts, and connection testing.
This solution allows IT teams to work faster and more efficiently without the need to physically visit the server room. In many cases, remote hands significantly reduces the cost of maintaining distributed infrastructure.
The service includes both emergency actions and planned work. Emergency interventions relate to sudden situations such as server failure, power issues, component damage, or loss of connectivity. In such cases, quick diagnosis and immediate execution of necessary tasks on-site are crucial.
Planned work includes installations, deinstallations, cabling replacement, environment expansion, preparing infrastructure for new deployments, and relocating equipment between racks or data centers. This makes remote hands not only an emergency service but also practical operational support.
Yes, one of the most common uses of remote hands is component replacement and physical device diagnostics. Technicians can replace drives, RAM, power supplies, processors, expansion cards, SFP modules, and also check ports, cabling, and connections.
This allows many issues to be resolved without involving the client’s own staff on-site. This is particularly important in environments where every hour of downtime generates real operational or financial losses.
No, the service can also be provided in other cities and locations, depending on the availability of technicians and the client’s infrastructure. In practice, experience in working across different data centers and knowledge of operator procedures is very important.
This allows tasks to be completed faster and more efficiently within data center environments, whether it is a single intervention or ongoing technical support.
The cost of the remote hands service depends on several factors such as the type and urgency of the task, time of execution, location, scope of work, and level of technical complexity. A simple intervention like restarting a device is priced differently than more complex work involving component replacement, testing, documentation, and coordination with the data center operator.
Therefore, the pricing should always be tailored to the actual scope of support rather than based on a single fixed rate.
A professional remote hands service reduces response time to failures, lowers the cost of sending your own employees, and provides ongoing support for infrastructure located outside your company’s premises. This is especially important in colocation environments, data centers, and distributed IT systems.
With the support of experienced technicians, companies gain greater operational flexibility, better control over infrastructure, and confidence that even urgent tasks will be carried out quickly, correctly, and in accordance with data center procedures.